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| World Wide ( 24x7 OnSite ) Commercial Linux Support
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| SubContractor Requirements and Qualifications
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- Not everyone who apply will be accepted as our worldwide SubContractors
- Not every CorpClient will be accepted as our worldwide support if we're NOT able to meet your support requirements
- General Requirements
- Paying Customers is always right .. don't argue or discuss the "better way" unless they're looking for suggestions
- industry standard: good (written, reading, listening, verbal ) communication skills, .. blah .. blah .. :-)
- industry standard: good people skills with a sense of humor as everybody will be under heavy stress until the problem is resolved
- you must be available and on call 24x7 or during a specified period
- if you do NOT reply to your email or phone, it'd be assumed you're busy to
take the new incoming support call from Clients
- you provide support for a living ( you work for yourself )
- you do NOT work for another employer while "oncall" with us
- you are in the Linux Support Mailing list
- you will be added to the "review database" so that everyone can see 1st person comments, no hearsay
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| SubContractor Levels
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- Level-1 SubContractor ( Any Gorilla )
- Not all CorpClients are willing to sit there and power cycle the Servers, so we'd need *you* to be our remote hands
- we will randomly call you to go to a Client site to provide some onsite support
- hit the power switch
- insert a CD into the drive bay
- replace motherboards, replace hard disks, replace fans .. etc ..
- pack the Client's server and return to us for RMA
- Level-2 SubContractor ( Me-2 Bear )
- knows enough to follow directions to install linux and get the machine online
- Level-3 SubContractor ( Better than the Average Bear )
- the SubContractors will have had to demonstrate ALL the skills necessary to solve the particular problem at hand per Client specifications and requirements
- Score 90% or higher on the "Linux Consultants Qualifcation Form"
- You must be an EXPERT at booting a completely or partially dead system or misbehaving system
- You would have answered numerous questions correctly in your favorite mailing lists
- You have published e-zine articles with "step-by-step do this and it works examples"
- You have hardware background too
- you have built your own ix86 based motherboards with your own custom BIOS
- you have know "circuit design, logic design, firmware, oscilloscope, soldering irons, ...
- Level-4 SubContractor ( Guru status )
- you have your own "HOWTO documention" on the first page of google results
- you have your own "knowledge base" on the first page of google results
- you have your own customized corporate/commercial "distro"
( 3rd order drivative or higher )
- you have written or currently maintain one of the top-500 GPL'd programs
- Level-5 SubContractor ( NetGod status )
- you can do everything correctly, properly, better, faster, more reliably and repetably than the fastest bear
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