| World Wide ( 24x7 OnSite ) Commercial Linux Support
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| Preferred Support Model
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- We prefer to provide 24x7 support coverage on a daily or hourly basis to maintain your servers per our pre-negotiated service agreements, in lieu of "waiting" for a problem to occur
- it keeps your servers up and running
- we both know what will be done and what will be optional
- we both have a predefined set of tasks that will be done
- security upgrades and patches should be tested prior to upgrading your production servers
- Providing preventative maintenance is orders of magnitude less expensive than fixing a problem after it had ooccured
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| Types of Support
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- Per Incident Support ( random support would be very expensive to *-you-*)
- Hourly or Time-n-Materials based Support
- Pre-Defined Support Contracts ( your best option )
- Project Based Support
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| Methods of Support
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- Email Based Support
- PhoneCall Based Support
- we'd need to install and configure VOIP at both ends
- we'd need to install and configure video conferencing
- TeleCommute Based Support ( your best option )
- usually faster to fix the problem than it is to type the problem descriptions/symptoms and email it
- it is easier to fix it if we can see the error messages
- Your own Internal Mailing List Support
- Onsite Support
- Centralized Support Servers
- 95% of the supports issues can be centralized
- All testing MUST be automated with scripts
- pre-release test farm of 5-10 servers
- release test farm of 15-25 servers
- release the changes to your world-wide customers
- Onsite Support ( sometimes, one just have to touch it )
- SSH, VPN, VNC is preferred prior to onsite .. but .. we'd still need:
- a set of hands to insert cdrom
- a set of hands to hit the reset or power switch
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| Support Services
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- We can design, assemble, build and test your custom servers per your specifications
- We can keep your servers up-to-date as patches become available
- We can harden your servers to eliminate most script kiddie attacks
- We can eliminate most of your spams and antivirus
- We can monitor your servers and network for any strange activity
- We can create a corp strategy for 99.999% uptime as needed
- We can provide and maintain large storage systems ( 100TeraBytes per rack )
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